Ombudsman's Office
Welcome!


 WE ARE:

  • Independent – we report directly to the superintendent and are not part of another department. 

  • Impartial – we will not take sides in a dispute; we advocate for fairness and equity; we have no personal stake in the outcome.

  • Informal – communication with the Ombudsman's Office does not put the district on notice of a problem. It's a place to explore options and work towards resolution in an informal way.

  • Confidential – the identity of those who contact us is kept confidential, except for threats of imminent risk of serious harm. We provide a safe place for discussing concerns.

WHO WE SERVE

  • Parents/guardians (and prospective families) 
  • Students
  • Community members
  • Employees

WHAT WE DO 

  • Listen to and clarify concerns
  • Help visitors explore a range of solutions
  • Provide information about rights for dealing with concerns
  • Facilitate informal dispute resolution
  • Coach individuals on how to prepare for difficult conversations

WHAT OUR OFFICE DOES NOT DO 

  • Take personnel action against school staff
  • Overturn student disciplinary decisions
  • Provide legal advice
  • Intervene when parties are involved in legal or administrative proceedings

ISSUES WE HANDLE

  • Bullying
  • Safety
  • Transportation
  • Attendance
  • Special education

WHEN TO CONTACT US

  • You're facing a problem you have not been able to resolve by speaking to the school principal and learning community
  • You don't know where to go for help
  • You're having trouble finding the information that you need
  • You have requests for information that go unanswered
  • Communication between the parent and school has broken down

HOW TO CONTACT US

Email: CLICK HERE TO EMAIL THE OMBUDSMAN

Online intake form

Phone: (980) 343-0055

Letter: Ombudsman's Office
4421 Stuart Andrew Blvd., Suite 100
Charlotte, NC 28217

We will respond as promptly as possible to all communications we receive.