The following frequently asked questions are designed to help families become familiar with and use Parent Assistant.
Can I access Parent Assistant before I register my child at a school?
No. You must first complete the registration of your child at a school. You must also have a Parent Assistant username and password. The school can provide those to you when you register your child.
How do I log onto the system?
Log onto the Internet and type in http://parents.cms.k12.nc.us. Type-in the user name and password that you received from CMS when you signed up. Do not use spaces or underlines. Usernames and passwords are case sensitive.
How do I log off Parent Assistant when I am finished?
Click on the "Log Off" button in the upper right corner of your window.
Can someone else gain access or change my information?
No. Each family will receive a user name and password. Please protect this information.
What do I do if I have forgotten/misplaced my user name and/or pass word?
The first contact you should make is to your student's school. You may email the school or call the school to request a user name and password or a change to the account. When requesting logins and passwords via e-mail, the following is required via the parent’s e-mail account: student name, student ID number (required), grade, school and the parent's name. You should receive a reply within 24 hours (Monday through Friday). If you do not receive a response from the school, please email for assistance. Use the form located in the red tab called Parent Assistant Password Reset Request.
Who do I contact if I have technical problems using Parent Assistant?
Email parentassistant You should receive a reply within 24 hours (Monday through Friday).
Will I be able to print out the information I see on the screen?
You may print the pages by using the “print screen” function.
Will Parent Assistant replace the need for parent/teacher conferences?
No. It is still important to meet with your child’s teachers.
Does it cost anything to use Parent Assistant?
There is no cost to use Parent Assistant, but you will need a computer with Internet access. Computers are available at public library branches.
Can I change my personal and contact information online?
You may request changes to your contact information within Parent Assistant. However, for address changes, parents must show the school a current utility bill, lease agreement/mortgage, real estate property tax statement, Medicaid card or paycheck stub for proof of residency.
What do I do if information on Parent Assistant is incorrect?
Contact your child’s school to discuss information you believe is inaccurate.
I am running Windows XP and Internet Explorer 6. When I tried to log on to Parent Assistant, I received a message that says that I do not have the appropriate Java plug-in required to view the site. What does this mean?
You need to install the Sun Microsystems Java Virtual Machine. You can download the plug-in, Sun Java VM, at http://java.sun.com/getjava/download.html.
What do I do if I have trouble connecting to the Parent Assistant site?
Disable any pop-up blockers or filtering system that may interfere with your connection.
Internet Browser Requirements:
To use Parent Assistant, you must allow cookies to be set by your browser. A browser is a software program used to view and interact with various types of Internet resources available on the World Wide Web. Netscape and Internet Explorer are two common examples.
? Windows-based PCs: This system requires Microsoft Internet Explorer 4.5 or above.
? Macintosh computers: This system requires Microsoft Internet Explorer 5 or above.
CMS uses: Netscape Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.0.2) Gecko/20030208 Netscape/7.02
