The following frequently asked questions are designed to help families become familiar with and use the parent portal.
Can I access the parent portal before I register my child at a school?No. You must first complete the registration of your child at a school. You must have an Access ID and password for each of your students. The school can provide those to you when you register your child.
Can someone else gain access or change my information?No. Each family will receive an Access ID and password for each student which will be used to create the parent account. Please protect this information.
What do I do if I have forgotten/misplaced my user name and/or pass word?The URL for Parent Portal will give directions on how to reset a password.
Will the parent portal replace the need for parent/teacher conferences?No. It is still important to meet with your child’s teachers.
Does it cost anything to use the parent portal?There is no cost to use the parent portal, but you will need a computer with Internet access. Computers are available at public library branches.
Can I change my personal and contact information online?No, information must be given to the school registrar.
What do I do if information on the parent portal is incorrect?Contact your child’s school to discuss information you believe is inaccurate. Teachers should be the first contact for grading concerns.
The Charlotte-Mecklenburg School District website (WWW.CMS.K12.NC.US) is in the process of
being updated to ensure compliance with Section 504 of the Rehabilitation Act and Title II of the Americans with Disabilities Act.
In the interim, any website accessibility concerns may be brought via the following, Email:
or Call: 980.343.0115.